United States Postal Service

Tasha Golden 8 months ago

I wish I could give them zero stars, I’m very disappointed with the Fort Worth Downtown Post Office. My package shows as “Delivered,” but I never received it — and no key was left in my mailbox to access a parcel locker. I called the post office several times, and no one answered the phone. When I reached USPS Customer Service, they told me to contact this branch directly, but I still can’t get any help. It’s unacceptable that a package can be marked “Delivered” when the customer can’t actually access it. I just want someone to check where my package really was placed and help me retrieve it. The lack of response and accountability from this location is extremely frustrating.

Jay Wren 10 months ago

I pick up mail from the back dock everyday in the same spot but today you move the spot and you lock the doors I don't understand why not unlock doors and leave it in same spot I always pick it from. Usually if doors are locked it means you still working on it

Jere Smith 9 months ago

Went to pick up a package. Parking was free and easy to find. The staff were all very polite and helpful. The building itself is very pretty. Was out in less than 10 minutes.

William L 3 years ago

The post office is holding a package at this location, so I went to go pick it up. Paid for parking, went through security, and they aren't open. They are supposed to open at 9am, I went by at 10:17am and nobody even showed up to open the place up...on a Wednesday. How can they even get away with this? Tried reporting it to the USPS, but theres a 65 minute wait to talk to someone on the phone.

Manuel Esparza (luminothsentinel) 8 years ago

I try to never leave poor reviews, I've worked in customer service before, I know what it's like to work in an environment where the customer is rude and impolite, and having to smile your way through it. I'm reasonable, and I'm understanding, because I KNOW what it's like, and because of that I can't bring myself to leave less than 3 star review, but the representative I spoke with was ridiculously rude when I was trying to explain my situation, and kept re-iterating things that I kept establishing I understood without fully letting me explain myself. And when I did, she made me feel like an idiot in the way she kept responding to me, even though I've been shipping with USPS for several several years several times a month because of eBay. I'm still pretty irritated at being treated like I'm a moron when I kept explaining my situation and kept having the same thing repeated to me. I don't know her name and even if I did I don't think I'd be heartless enough to say it so she gets in trouble. Just know that I'll be remembering this interaction every time I interact with a customer; so I know never to be like this in my life.