United States Postal Service

Z. Wen 5 months ago

This location could be managed more effectively. First, at 9:00 a.m., the parking lot is already full, which is unlikely to be due to customer traffic. Second, there is a pull door without a pull handle, which creates unnecessary confusion. I understand that renovations are ongoing, but attention to these basic operational details appears lacking. Whoever is responsible for managing this location could do a much better job addressing these issues.

Whitney Y 5 months ago

I used the parcel drop off self service over the weekend to drop off a package but no updates from the tracking number for days. I was a bit concerned if they lost my package so I visited the office during business hours. The lady who helped me claimed that they sometimes don’t scan the package. Umm ok, did not make sense. Isn’t it part of their job is to scan the package when they receive it…anyway, it was very disappointing and the staff wasn’t helpful and talk to me with attitude. The customer service can be awful here.

Bradley 5 months ago

They have enough money to repave the parking lot, yet simultaneously unable to have adequate lighting inside. You can definitely tell it's government funded!

BLANCA PORRAS 7 months ago

There is an employee at front counter called Cici, she was not only ignorant about sending packages to Canada but very nasty in front of a large line of people waiting. She insisted they have zip codes in Canada. She had no idea Canada does not use zip codes; it uses a six-character alphanumeric system called a postal code, which was right on the address attendees den, she also had a problem with the name of the city, I tried to explain the name of the location and city are the same and the address was correct, is such a large place the city and location are the same. I showed her the address in 5 different locations on line including Mapquest and she wanted me to invent a zip code out of thin air as if I could. She then complained because it did not say State, she did not understand the standard English and French initials for Quebec in addressing and postal contexts are QC and Qc is a province and the Qc is the code for Quebec she was very irritated at her own ignorance then she stated the package would be right back because that's what "I wanted," including her little friend who even though tried to tell her Quebec was a state was as ignorant and rude, as if I want to pay $60.00 for the package to be right back because of their ignorance, I took the package from her and requested a supervisor or someone more knowledgeable. A Steve came back from break and helped me, he did not have any problems putting it through just the way the address was as it was correct. The Cici needs better training, a better attitude, more charity and humility at her own ignorance and boy she needs to work away from human beings, she is not able to treat people with courtesy even after being completely wrong. Post office management your rating is already lacking, most businesses are excelling in service, you are on your way to a rating of 1 out of 5. Please get better employees with better values and training. There are many other locations I could have used which I will from now on. Never going back.

Merle Flaugher 9 months ago

Clovis Post Office personnel are always knowledgeable and efficient. I have seen many of the same staff members there for years. They're great at their job