United States Postal Service

Yong Bierwagen 2 months ago

I had to ship a small package from the Post Office and the experience was very straightforward. The lobby was clean and the instructions for shipping services were easy to understand. The employee at the counter answered my question about delivery time and helped me select the right option. I was in and out in about ten minutes.

Nathan Arechiga a month ago

Unfortunately, This location has effected me more than once. I have been a member of USPS informed delivery to track my mail and packages. Since moving to my new home about 4 years ago, now having my mail go through this Post.Office, I have had multiple lost packages, and mail. I've repeatedly contact customer service at the branch in person to no help! They send me away to file a missing mail search, which I've never had results with. I genuinely believe its the weekend team on my route, as that is when it occurs the most. I'm not sure if they deliver to the wrong parcel or just not delivering at all, but i have faced too many issues of not receiving packages. Very saddened about their services throughout the years, and hope they can read my concerns and make some changes to their community needs.

Charles Bergum 5 months ago

Headline: Gross Negligence, Policy Misinformation, and Hostile Service Rating: 1/5 Stars This is the most unprofessional and "ghetto" customer service experience I have ever encountered. I have attempted to resolve a serious security issue regarding Informed Delivery twice, only to be met with incompetence and hostility. #1. Security Negligence (Informed Delivery): Following instructions from the USPS Informed Delivery department, I visited the Brookfield location to ensure a former resident was no longer receiving digital photographs of my private mail. Despite being told by the national department to speak with the Postmaster, the staff here refused to escalate the issue, ignored the security risk, and lazily told me to "call the department" I had already spoken with. A month later, I still have no confirmation that my mail is secure. #2. Policy Misinformation & Power Trips: On January 21, 2026, I returned to mail a package. The male clerk (of Fijian descent) incorrectly claimed a return address is mandatory for all mail. When I asked for a pen to comply simply to move things along, he refused to provide one and forced me out of line to use my own, despite the line already being long. #3. Hostile Environment: When I finally reached the counter again at 4:45 PM, the female clerk was equally rude. After I declined an $8 tracking add-on, she made derogatory comments about me to her colleague right in front of my face, stating, "We don't do that up in here." The staff at this location are not only ignorant of postal regulations but are openly combative with customers. If you value your privacy or your time, avoid this post office at all costs. I will be filing a formal complaint with the USPS Office of Inspector General.

Tahtianna Gordon 3 months ago

A male staff member saw me waiting at the little door section to get my larger package. He insisted on helping another customer and looked at me and said, "you have to wait at the retail line!" After i've waited 10 minutes, I was stating that, "well you've helped the previous customer, how come I cant receive my package." And said something under his breath, i just walked out. Because the line was very busy and I've waited long enough. I'm usually a very patient and kind person because due to them being under staff, I thoroughly understand. But it was just obvious he didnt want to help me out and he was in that section outside the retail door. He just made me feel a bit bad because he saw me.

Huzaifa Nadeem a year ago

The staff here is consistently unfriendly and unhelpful. It feels like they don’t want to assist customers at all. On top of that, they’re always short-staffed, so every visit means waiting in a long line. Very frustrating experience every time.