United States Postal Service

Aekta S a month ago

I visited this USPS location for passport services for my baby and was extremely disappointed with the experience. Before my visit, I read multiple reviews from customers describing poor customer service and hoped my experience would be different. Unfortunately, it was exactly as described. The lady assisting us was rude, impatient, and unhelpful. As parents applying for a passport for our baby, we had a few basic questions about the process and required documents, but she seemed annoyed and unwilling to provide clear answers. Instead of making the process easier, she made us feel unwelcome and uncomfortable. What is even more concerning is that many of the reviews describe similar experiences, which suggests this is not an isolated incident. After reading those reviews and then experiencing the same treatment firsthand, it appears that little to nothing has been done to address the ongoing customer service issues at this location. Customers deserve to be treated with respect and professionalism, especially when navigating important services such as passport applications for their children. I hope USPS management takes these concerns seriously and works to improve the customer experience.

Kenneth Jester Ocampo a month ago

Dont go to this place for passport appointment. I was disappointed with the customer service experience. While the service itself may have been fine, the way customers are spoken to really matters. I felt there was unnecessary attitude during interactions, and it made the experience uncomfortable. I hope the staff can work on communicating more respectfully and professionally with customers moving forward.

Miguel Navarrete 2 months ago

I had an extremely frustrating experience with USPS Post Office. I waited in line for over 30 minutes just to get help, only to be told that my package which has been sitting at this location for over a month was supposedly “returned to sender.” The problem is, there have been zero updates or tracking changes reflecting that. No accountability, no clear answers. Customer service is the only reason this isn’t a zero-star review. The woman at the front was the only person who showed any effort to assist. Unfortunately, the rest of the staff came off as unhelpful, dismissive, and frankly incompetent. Instead of trying to resolve the issue, they made it seem like I was the problem when this is literally their responsibility. Lack of communication, lack of urgency, and a complete disregard for customers’ time and property. I would strongly recommend avoiding this location if possible.

Ana Keneni 4 months ago

I am writing to share a concerning experience I had at this United States Postal Service location I recently visited. During my visit, I approached the front desk and politely requested a passport application form, explaining that I did not have access to a printer. The employee assisting me, Mary, informed me that I would need to print the application myself and stated that she would not provide one. She was very rude and disrespectful not only to me but other customers that were in front of me. She indicated that although the forms were available at the desk, she did not want to distribute them in order to avoid running out for future customers. I was surprised and disappointed by this response. As a customer seeking assistance with a passport service, I expected to receive appropriate support, especially since passport application forms are standard materials typically provided at USPS locations offering passport services. The interaction felt dismissive and unhelpful, which made the experience frustrating. I respectfully ask that this matter be reviewed to ensure that customers are treated professionally and provided with reasonable assistance when requesting standard forms. I value the services provided by USPS and hope that steps can be taken to improve customer service at this location.

Shavontee Martin 3 months ago

When to go pick up my mail 3/17/26 around 1:50pm ring the bell so I can give them my address and the lady name Mary was highly disrespectful because I ring the bell. The manager definitely need to speak to her about being more professional and not having bad attitude. It's not fun picking up mail and your mail box broke. On of that I'm missing weeks of mail. Where is my mail ? So now I have to do a report. Please do better