United States Postal Service

Miguel Ferniza 2 months ago

No tape for flat rate boxes, no forms available to customers without asking for them. When I asked for them the lady sitting at the front with her cellphone out and one earbyd in rolled her eyes and tsk'd at me for having the audacity to disturb her, very public break? I got to wait in line behind 5 people and then the rest of the line had to wait as I filled out forms and built my box .... and the sign above the working clerk says, "CUSTOMER SATISFACTION IS OUR #1 GOAL". Isabelle was the lady that helped me, she would not give me the name of the other lady that refused to help. She told me she didn't understand why she took her break out front. Ty Isabelle.

The Real Travel Edit 5 months ago

🏛️ This historic Art Deco South Beach post office is a gem inside—the ceiling alone is worth seeing ✨. Sadly, the exterior doesn’t match: overgrown weeds and neglected planters 🌿. Service is slow, with few staff at the counter ⏳. With better customer service, this location could be a real community asset and compete with UPS/FedEx—but it’s not there yet 👎.

Carolina Herrera 5 months ago

DO NOT BOOK APPOINTMENTS HERE FOR PASSPORTS!!!! I would give it a 0, I had an appointment for newborn baby for his passport at 10am and was told at the front when I arrived that they will have to reschedule because supposedly the system for passports was down, but their regular system worked! this is insane I come from FORTLAUDERDALE because it was the only close appointment available on a Saturday, I had my husband drive here from work and now I have nothing but to walk out with my baby on a rainy day!without his passport!! I am so upset, sad, this is crazy how this system works, don’t do appointments or at least call your customers, leave a text early if you do open at 8:30am so we don’t have to drive all the way here!!!! Worst service ever! DO NOT BOOK APPOINTMENTS HERE

kosmos lamour 2 months ago

I have been hang up 3 times by a woman on call. She even didn t take 1 min to listen and do her job. I was just asking for confirmation of my mail box number with my name she hang up. then i called back again calmly, she hang up . then 3rd time. I don t know what s her problem. but it s not nice at all for no reason. When i go there in physical presence, most black staffs are nice, only one fake blond old woman who is only nice to spanish speaker was showing up a high level of racism to the non spanish speakers. She was rude. some are maybe very slow but better someone slow than someone racist and rude to non spanish speakers. So as a resident from Miami Beach I am very patient. but this call hang up was 0 star at the professional level. I had to put that well deserve review. this happened at 11:13 Am today

Maddi Blain 5 months ago

I’m not kidding I have 1. never left a review that wasn’t a positive but I feel like people need to be warned and 2. would leave a zero star review if that was possible. The lady who helped me was so rude I was in shock. The people who shipped me my license plates forgot to add my apartment number so they were about to send it back across the country when I called this post office and got them to hold it. Upon coming in she was upset that when she asked for my ID apparently all she needed was the address to find the package in the back but that doesn't have my FL address on it. She then made me step to the side to write out my address and helped the person behind me except it took me less than 30 seconds to write it down and she helped three people behind me (no big I get that we gotta keep moving but I did start to wonder if she forgot me). when she finally brought my package out, and I swear this is what happened, she held it in her hand but out of my reach and lectured me for almost 4 minutes about how EVERYTIME YOU WRITE YOUR ADDRESS YOU SHOULD INCLUDE APP NUMBER. YOU WANT US TO KNOCK ON EVERY DOOR ASKING IF ITS YOU??? I tried to explain to her that the dealership filled that out and not me but she then pointed to the address I had just written out for her and I didn’t put it there either because that felt dumb since I’m physically picking it up and she just needed to verify it. I then tried to explain that to her and she cut me off again and just kept borderline yelling. I did not have to pay anything or had a receipt to print out so I was just standing there waiting and it got to the point where I was literally asking “can I please just have my package” and she would pull it further away from me in the air and continue to talk. I turned at one point to look at her coworker and th lady being helped next to me and the worker didn’t seem to mind but the customer looked shook and asked if I was ok when I finally got my package. I just wanted to warn everyone that although you come in for shipping purposes you might be there for 30 minutes with basically 5 of those taken up by a lecture. I now see why the lines were long. Also for that old lady with brown hair if your job makes you hate your life this much, get a new job and if your life makes you hate your job this much, get a new life.