United States Postal Service

Glenn Plaster 4 months ago

On my way home I stopped by the 86th St. Post Office to pick up an empty priority express mail envelope or box for a present. These are free.'Wasn't sure what I size I needed but they carried the full selection of both in an organixed display. I had my present, and figured out the best mailer. I hadn't written out the card but IF I had everything together I could have weighed, sized, chosen class, insurance, if I wanted a signature from the reciepient, etc. and printed out a postage label (with a credit card, of course), stuck it on the priority bag and deposited it in large, secure hopper next to the self-service machine. I went home and found a card and put it in the bag that I had already stuffed the present in. I brought my ready-to- mail express bag to my usual Bacon St. P.O. and their machine was out of order. There was a partial, disorganized selection of express and priority express boxes and bags there - which I have found to be typical for that particular post office. Makes sense since there is typically a long line of customers and two clerks there, so might as well add a half-stocked supply ofailers and a broken machine to the mix. But anyway, with the Bacon ( Actually on 55th St. just west of Keystone) P.O. machine broken, I drove the 13 minutes back up to the 86th St. /Nora station and completed my business. No waiting, no need to deal with a cashier. That was convenient since this all occurred well after hours. So, for my needs, the Nora Station had it all. Thank you.

Tom Joseph 3 months ago

I have visited this location three times recently while on a professional contract here in Indiana. My initial visits were necessitated by a technical failure: the external drop box lever was jammed, requiring in-person service. Although equipment maintenance needs improvement, this situation allowed me to witness a level of professional stewardship that is increasingly rare. The staff here consistently demonstrates professionalism and compassion. However, one individual, Mike, exemplifies exceptional professional standards. During my first extended wait of about 20 minutes at a peak time, I observed Mike assisting a young woman with a passport application. Despite the complexity and a growing line, he ensured the customer never felt rushed or overwhelmed. He communicated specialized knowledge clearly and respectfully, never assuming prior understanding. After my wait, he efficiently directed me to an interior bin for prepaid packages, making future visits easier. My most recent experience further increased my respect for Mike’s approach. While I was in the lobby gathering Priority Mail supplies, I met a young man who was overwhelmed by the process for mailing a money order. As we reviewed the instructions, Mike left the secure area to proactively audit supply levels. I suggested the young man ask Mike for help, and in just two minutes, Mike provided clear, actionable guidance that resolved the issue and ensured the customer felt respected. Witnessing this level of competence and genuine kindness restores confidence in public service. Mike is a credit to the USPS and exemplifies high professional standards. Even when I do not interact with him directly, observing his workflow and dedication to customer service is uplifting and sets a high standard for the Indianapolis area. In summary, while Mike is the main reason I recommend this branch, the entire facility maintains a high standard of service. For the most efficient experience, I suggest using Google Maps' "Popular Times" feature to visit during off-peak hours. This allows you to enjoy excellent service without long lines. Here, the quality of human interaction far outweighs any minor logistical challenges.

Trevor Corey 3 months ago

This post office represents an astonishing failure of basic public service. Interactions with the staff have become something I actively dread; their conduct has been consistently rude, and at times outright verbally abusive. Mail delivery is equally unacceptable—items that once arrived within one or two days now routinely take nearly a week, even when sent from within the same area. The persistent dysfunction and lack of accountability at this location exemplify the broader shortcomings of this independently operated government agency, which has demonstrated, time and again, that it is in urgent need of structural reform—privatization included.

Pamela Harrell Melton 6 months ago

They didn't deserve 1 star. It is the most useless government run business on the planet. Customer service sucks. I have informed delivery and we had 3 inches of snow Saturday and he can't get to the mailbox. I drive around my neighborhood and no I've had the boxes dug out. So evidently no one got their mail.

zeeshan babar 6 months ago

Today I had one of the most terrible experience of my life. I was dropping some stuff off and was on the phone with my dad when this manager (old white man) came out of nowhere and told me that he has taken pictures of my license plate and will turn me in for postal fraud as his employees has informed him that I have been dropping off stuff without postage. I was shocked and taken by surprise. I asked him what he is talking about, everything I drop off is always paid off. He told me he was going to call some inspector and check my dropped stuff right now. This was all happening between a crowd. I was being humiliated by this man for no freaking reason. The other employees know me and they are very sweet to me so I don’t believe what he said. And when I was trying to talk to him, he wasn’t even talking to me properly. He literally went in to check my stuff and then another man came out to let me know he made a mistake and got the wrong guy. He did not even have the decency to come out and apologize to me or even say that he mistook me for someone else. Even later when I went in to drop another package and asked him if everything was okay he didn’t even respond to me properly. I was being courteous of his old age. He is a terrible old man. 10 years in Indiana and first time I have experienced such harassment. How the hell you gonna mistake a brown guy like me for someone else and don’t even have the decency to apologize.