United States Postal Service

Castleton Meineke 5 months ago

I placed an Amazon order and unfortunately they sent it USPS. This was to be delivered to my business address. Order was delayed 3 days past the expected delivery date. I was patient considering the inclement weather conditions we have had. When I checked the tracking, it stated that delivery had been attempted and my package could be picked up at the post office. What a bold face lie. I had not seen the mailman for 4 days. There wasn't a notice in my mailbox or taped to my window that a delivery had been attempted. After holding for over 25 minutes trying to talk to someone at the post office, I had no choice but to pick up my package. I showed up at post office to only 2 visible employees on site. I stated to the woman that helped me, who was kind, "It looks like nobody is showing up for work" She smiled and confirmed this to be true. Not only could they not deliver my package, they are deceiving people about delivery attempts to cover their incompetence. What a sad institution our postal system has become.

Yoselin Ramirez 3 weeks ago

I’ve been coming to this location for a while, but this visit was disappointing. The lady with glasses at the service desk was rude and had an attitude when I asked for help. Customer service should be welcoming and respectful, and unfortunately that wasn’t the case during my visit time. I hope this issue can be addressed so future customers are treated with more respect.

Lego Hurst 2 months ago

This morning, Ms. Yolanda was extremely helpful with an odd request. She helped me with a smile on her face even though it was early and I knew I was being difficult. And, Ms. Jes is always helpful and kind. I know im a frequent and not always easy, customer. And im always treated with respect and patience. Thank you for dealing with my small writing and always being patient ♡

Aja Brown 8 months ago

Just moved into the area & had an amazon package delivered inside the mail box which i don’t quite have a key to yet. The let me know that the carrier would pull it out and they even went as far as calling the carrier to see if they could meet me. When I pulled up I was met with a very professional carrier that was nice enough to even empty the box for me in general. I know how hard it is working at the post office, so to see them go above and beyond was everything.

Mark Freeman 5 months ago

After days of prep, gathering my docs, making copies, preparing the fees and struggling with the process. On my 3rd attempt to apply for a new passport, I was finally successful at this branch of USPS. My agent was Pamela, she was an absolute pleasure to work with. I don’t deal with the post office very often, but my lesson learned is go early. I showed up for a 9:15am appointment at 9:05, waited a couple of minutes and got it all done. Wham Bam, thank you Pamela. She deserves a raise.