United States Postal Service

M Johnson 9 months ago

I called to complain about a mail carrier that refused to bring my package that does not fit in my mailbox’s to my door, the young lady was on the phone as she was walking up to my building online on the 3rd floor and currently out of work on disability. I saw her walking up tot he building so I asked her to bring the package to my door she told me that is not her job and continued to walk away I asked for her name she said Keyonna Carroll. The mailboxes in my building are outside and exposed I live in a city anyone can walk by and take my package. I work hard for my Money and I don’t appreciate the ignorance she displayed as I asked her to bring the package to my door. I called the office which is Shannon Dr and requested to speak with a supervisor the person who answered said her name is “Shai” would not give me a last name I explained what happened and she placed me on hold for a few minutes came back to the phone and said the mail carrier does not have to bring the package because I live in the projects. I explain I do not live in their projects I live in an apartment building with homeowners across the street and a private park. She told Me she can’t confirm what I’m saying because she’s not on the street she also Told me I was being rude because I was in disagreement with her and she continues to talk over me and get ignorant. I asked her if she planned on holding the mail carrier responsible she said no because once again I live in the projects. After correcting her again she said oh well I asked for her name she now has changed her name to Sarah Williams, I said you just told Me your name is Shai she said oh I passed the phone off. I’m so disappointed in our public postal service at this time. I feel for other people with disabilities and the elderly people who have to come in contact with entitled ignorant people who have no customer service skills such as these two women. I have filed a complaint with corporate about Keyona and I will be calling back to file a complaint about Shai or Sarah Williams whoever she really is. Do Better Postal System, I had to go through all of this just because I wanted to get a package I ordered for my son for having a great progress report. Do Better!

Unique Rice 11 months ago

0/10 ! they lost my package . I paid for expedited shipping of my package and had to come and attempt to retrieve it MYSELF ! … they’re driver don’t know where they put my package .. their thought was next door 😂 if i could give it 0 stars i absolutely WOULD ! thank you to the nice girl in the front . She was great . This is very unacceptable. I was standing for about a hour

Bridget Young 9 months ago

I am hitting 60 years old , and have never seen the postal service in such an unreliable situation, I even worked for the postal office years ago. Since, I moved in this zip code , every other day I am receiving others mail, and when I place them back in mail box , noted wrong address it’s still their weeks later. Even had a postal worker tell me to throw it away. This station needs to be investigated. I have lost checks in mail . Had to recall shipments and even lost packages never seen again. If u are the manager reading our reviews plz help , looking forward to to adding our men and women back to our Christmas bonus list. We do appreciate good service.

Alejandro Juarez a year ago

I went to this office to get my daughter's passport. I was helped by a man with bushy hair (I think he is between 45 and 55 years old), he was very kind to me and my daughter who had special needs. This man made the whole process super friendly and with a professionalism that is hard to find these days. I would have liked to ask his name to thank him through this post. 🙏

Octavia 10 months ago

Ordered some items for an upcoming trip, the mail carrier marked it as delivered and I never received it! They delivered it to the WRONG address! This isn’t the first time either, I’m often getting other people’s mail. This makes me wonder how many other packages I just assumed were stolen but were really misdelivered 🙄