United States Postal Service

William Banner 5 months ago

By far the best post office I've used. We spoke with Esther in-person about our missing package and she was extremely kind and knowledgeable in helping us troubleshoot - explaining how usps works, all the possible failure points, who to contact in the event of each and how, etc. - in addition to personally checking in the back of the post office itself several times in case the package were there. They're also the only post office that I've been able to speak to on the phone (the only one that consistently answers) and they were kind and helpful then as well.

Hany Massoud 7 months ago

This past week my passport got lost in the mail.. sort of.. it didn't arrive on time. A staff member, by the name of Sitarah Clark, at the Cambridge Central Square location was without a doubt so giving, kind, helpful, and worked tirelessly to find my package and to keep me informed on its status. I honestly don't know if I ever had better customer service in my life. Incredible experience, that made it easy to accept the circumstance, and to be mindful on what matters most in this crazy world. Like great human relationships!

Jocelynn Holland 8 months ago

This is getting ridiculous... This is the second time I've had to put an investigation on my mail cuz I have not received it... the first investigation didn't do anything I don't even know where the mail is still to this day ... to this day again no one has actually called me back up to see where my mail is I've called them several times and they still don't know...

Bharti Singhla 2 months ago

The staff was so kind - they stayed over beyond 7 PM to post everything and ran to get our post into the overnight truck. Truly grateful!

aklilu asrat 3 months ago

Central square post office some agent have lack of knowledge specially something affiliate with passport in my case like form DS-5507. And not polite.