United States Postal Service

Barb Hauck-Mah (barbhmphilly) 7 months ago

I've had positive experiences over several years using this USPS location to send mail, drop off and pick up packages. The staff are generally friendly and helpful, and this location seems busy whenever I visit. They do a good job of keeping USPS packaging supplies stocked, and there's a designated spot to drop off prepaid packages without having to stand in line. They offer the US Passport renewal service by reservation. The last time I visited, I noticed that they were allowing patrons to bring their small, leashed dogs inside the station, which is new and seemed to be appreciated.

Lorenzo V 2 months ago

Had an appointment for passports at 2pm, arrived at 130pm.... Store was closed, no sign or any type of communication what so ever! Line full of people outside waiting for service! Patiently waiting outside for about 30 minutes and still closed. We went to grab lunch and return about 330 and still closed! We started knocking on the door because we saw someone behind the counter and they finally open the door and when they open the doors, they said who ever is here for passports, they're all cancelled. Complete waste of time, took off work for nothing, Worst customer service experience ever!!!

Joseph Bartolacci 2 months ago

Wish I could rate this less than 1 star. We had scheduled an appointment to do a passport application for our newborn son here. Not only did they cancel all the appointments without any notice, the staff are incredibly rude. We have never had an experience in which the people that work at this establishment have been anything less than outright hostile, let alone just unpleasant. That was all with the cherry on top of the person that was being hostile to us while eating, flaming hot Cheetos while talking to us and getting spittle all over us. There is no amount of convenience that coming here would save you over going to literally any other postal office.

L M 4 weeks ago

Passport appointments are not honored. The person who is supposed to take appointments "went on break and cancelled appointments for the rest of the day". No notification. Within passport hours and showed up early for scheduled appointment. Woman at the counter told me not to bother next time.

Mee a month ago

Went in for a walk-in passport service with everything ready, but the employee was rude and refused to help because she was busy with others. I understand being understaffed, but customers shouldn’t be turned away for services being offered. Disappointing experience.