United States Postal Service

Penny _ 3 weeks ago

Woman with short hair and glasses was incredibly rude to everyone in line. Major attitude problem for no good reason. I’m talking eye rolling and everything. Just terrible. Not to mention how slow she moved, which would’ve been okay had she not had the attitude she had. How are you gonna be rude AND slow? I witnessed this on 06/15/2026 near closing times. Her supervisor needs to coach her on professionalism.

Taro Serigano 5 months ago

Dear USPS Customer Service, I am writing to file a formal complaint regarding the treatment I received at the USPS Post Office located at 6120 Swiss Ave, Dallas, TX 75214. I visited this branch to send a Priority Mail International Flat Rate Box to Poland containing a new tablet with a factory-installed lithium battery. Before visiting, I confirmed with USPS customer service that this was permitted, and I also brought an official USPS website printout showing the policy. However, the clerk named Patty immediately refused my package, shouting: “If there’s a battery, we are not taking it!” She would not read the printed policy I provided, would not allow me to explain, and ran into the back rather than continue speaking with me. When the manager came out, he repeated the same refusal and also would not consider the official USPS guidance. Both Patty and the manager were dismissive, rude, and unprofessional, raising their voices throughout the encounter. Out of frustration, I went to another nearby USPS branch. At that branch, staff accepted the same package without any issue, confirming what customer service had originally told me and what the USPS website clearly states. This situation caused me unnecessary stress, wasted time, and embarrassment. I respectfully request that USPS review the behavior of both Patty and the manager at this location. Employees should treat customers respectfully and follow USPS’s own published guidelines. Thank you for your attention to this matter. Sincerely, Taro

E Mitch 6 months ago

Not only was the middle-aged woman at this post office so rude and unhelpful to me that I left, she was extremely rude to the much older gentleman before me that I should’ve said something. He was clearly hard of hearing, and she was getting very frustrated that he was having a hard time understanding her while she was wearing a mask and spouting unclear directions. What a cruel joke. If you don’t want to watch people be humiliated by jerks on a power trip, go to another post office.

Lindsey Douglas 11 months ago

I was refused service because I had a service dog with me. ROSLYN took it upon herself to rewrite the law and say that my dog needed to have on a vest to be a service animal. That is not correct. What I just experienced is discrimination and it is against the law. Roslyn was incredibly rude and actually instructed her colleague not to take my package. I wouldn’t expect a government agency to act illegally, but here we are.

Jen M 5 months ago

Not the usual person working today that we normally work with. The lady today was rude, unhelpful and ripped up the label we asked her to print. They also removed the outdoor drop boxes so now you have to go inside.