United States Postal Service

Rebeca Barron 3 months ago

I recently moved to Alameda and have found myself at the USPS Shore Center location more times than I expected. I’ll admit—I usually prepare for a long wait and a test of patience when dealing with government offices. Instead, I’ve been genuinely impressed. Every visit has been smooth and efficient. The line moves quickly, and the staff are consistently courteous, attentive, and helpful. Questions are answered clearly, packages handled with care, and the overall vibe is surprisingly upbeat. I actually don’t mind going to the post office now—which is not something I ever thought I’d say. I’m sorry to hear that not everyone has had the same experience, but from what I’ve seen, this team is doing a solid job. If you caught someone on an off day, it might be worth giving them another try.

Luis Hernandez 2 months ago

I came in to get some information on what would be needed for a passport book got information and wasn’t told about anything else. I made an appointment 3 weeks ahead of time since they’re booked on appointments. I get to my appointment and the Passport agent looks like he just got there half button shirt wearing a beanie and is irritated to do his job. Doesn’t greet me and asks what time my appointment is and before anything gets brought up asks if the information I brought is in English and notarized. I had previously came to ask for information and wasn’t told about this until now and the person says well I can’t help you, you have to get it notarized. These people are unprofessional and irritated they have to do their job. Terrible Terrible experience

D G 2 months ago

Lady was friendly and completely useless. I was there first. She told me to fill out forms and then told me the form she told me to fill out was incorrect. Then she asked me to step aside so she could help others while she sought a supervisor. Utterly wasted my time and energy. I had to call the USPS 800 number because the in person staff was useless. Also nearly got a parking ticket because this took far longer than it should have.

Tobin Fricke 3 months ago

The passport walk-in hours listed on the USPS web page are incorrect. We arrived at 7:30am on Saturday but nobody showed up until after 8am, by which time there was a huge crowd of people. To make matters worse, people had been lining up at multiple entrances to the post office, so there was no well-defined queue. We were among the first to arrive, but it still took 1.5 hours to get to the front of the line and file our application. Also note that they do not offer photos. To their credit, the lady who eventually helped us was friendly and kind. I would strongly recommend booking a passport appointment at Alameda City Hall instead, if that's an option (no walk-in hours there). 3/7/2026 - Submitted passport application at post office, paid for expedited service 3/12 - Application received by Dept of State 3/14 - Got email saying application was received on 3/12 3/16 - Passport was shipped from Tucson AZ 3/17 - Got email saying application was approved 3/17 - Website says passport was shipped 3/18 - Received passport via Priority Mail 3/21 - Received passport card 3/23 - Received returned supporting documents Notes: * 11 days door-to-door * email updates seem to be delayed by 1-2 days * slowest part is the period from application submission at usps to its intake at Department of State

Brian Miller 2 months ago

I go here all the time and the staff is always courteous and efficient. There's usually a pretty good sized line, but they keep people moving and overall I would say they do a good job.