United States Postal Service

Deepti Joshi 5 months ago

Pretty terrible. One person at the counter, this was at 4:20, a full 40 min before closing. The USPS delivery person also didn’t even attempt to contact me despite them having my phone number and email. Instead, they just had left a missed you card 🙄 So it took me a full 35 min in line to

J W 6 months ago

I had a very unpleasant experience with a staff member, Rosheeda, at this location. She was extremely passive-aggressive and outright rude. While I understand how busy and stressful the post office can be (especially during the holidays) and tried to remain patient, she continued to speak to me in a condescending manner and yelled at me in front of other customers, which was completely inappropriate. Basic customer service and courtesy were clearly lacking. After reading other reviews, it appears this is not an isolated incident involving this staff member, and additional training in professionalism and communication is clearly needed. Edit: I encourage anyone who has been treated unfairly to file a complaint with USPS. The supervisor and management team who followed up with me were professional and respectful. I fully recognize how busy and stressful frontline work can be, but that should never be an excuse for treating customers disrespectfully. I sincerely hope this employee is able to reflect, learn, and improve.

Southern California a month ago

UPDATE: 5/21/26 Came back to get my lost package and they opened at 8:45 am 15 minutes later than expected, what is wrong with this Branch?FOLLOW UP: Expecting a package since late April 2026, arrived at the post office on 5/1/26 and today is 5/20/26 and the package is nowhere to be found, the sender filed a missing package report, apparently they found it but I have been to the branch at least 6 times and nobody can find the package, got a text and an email yesterday and went this morning and around 1:00 pm today nothing, they asked me to leave my contact information again and the Supervisor (who is never there) will call me back, guess what, she never called me. This branch should be ranked the worst brach in California if not in the continental US. They open later than posted, employees have attitude (today it was Tatiana) and bad customer service, she doesn’t know how to do her job or basic maths to calculate postage, this has been an ongoing problem since I moved to Emeryville in 2007. Now Rasheeda came to help and same horrible attitude….they all have the same behavior and I can see may complaints but nothing is done like they shipped out my packages for free…..

Siddhartha Nag 6 months ago

This branch of the USPS has outstandingly rude employees, and is generally chaotic and disorganized. The people who work the counter are rude and lash out with no provocation, standing in line I witnessed several people treated harshly and with complete impatience. This location may as well not exist, issues with USPS in general not withstanding.

H A 6 months ago

Literally so rude, worse than the DMV. If you really hate your job that much.. then maybe don't work?? The lady here has TERRIBLE attitude and extremely rude. She yelled at a customer all of us in line looked up un disbelief.