United States Postal Service

Yixuan Liang 4 months ago

Arrived at 4:55 PM, still within normal business hours. There was a very long line and only one clerk working. When it was almost my turn, one window was closed and another employee said they were leaving for the day. I was told I was “not ready” because my return address wasn’t written yet. I understand it was close to closing time, but customers who arrive during business hours should still be served professionally.

Kimberly Ann Graham a year ago

A beautiful bit of San Jose history, this Post Office was built by the Franklin D. Roosevelt administration in 1933! Walking inside is like stepping back in time. All of the old teller windows along the one side that are now unused but still intact are a crazy sight to see here in the middle of Silicon Valley. I also found it to be quite a pleasant experience from the service point of view. The gentleman working the window was quick, efficient and very friendly. I work close by so this is my new postal office for mailing packages! They have all of the usual postal supplies that you might expect to find in the post office like the pack and ship boxes for first class shipping. Lots of supplies. Even if I have to wait, that just gives me more time to enjoy the building I'm standing in. As for parking, I had no problem finding a spot along the street. A quarter will buy you 9 minutes of time. That was more than enough for me to do what I needed to do and take all the photos! The only negative I would have to give is the location is directly across the street from St. James Park which is a place where a lot of our unhoused population spends time. Not generally a problem but just be aware.

John 2 months ago

Knowledgeable and efficient staff at San Jose's First Street at St. James Park office! I was doing a change of address for my recently deceased parents and their recently closed business. I had all the documents specified on the USPS website. The staff member had both parents individually forwarded, and the company forwarded while leaving the live-in helper's mail going to my parents house until the helper moves out. Maybe 10 minutes for all three changes. Wow.

Troy Gustav 4 months ago

Worst experience with USPS ever picking up a package!!! Not only they couldn't find my package (which I rescheduled for a customer pickup), but ladies are simply rude for no reason. And she also gave herself a happy green face rating for herself from the last customer right in front of me. Shame!

Laura Mendoza-Sanchez 2 months ago

I went in to ship a package internationally and had done the customs form online on my own. The system couldn't read my slip for whatever reason and the clerk, Olivia, was super helpful! She helped me fill out the customs form in person and guided me on where to input the information. She was super kind, and even advised I check my account to cancel the customs slip and make sure to get a refund if it applied.