United States Postal Service

TattooCapone G 5 months ago

I have been helped but not helped but sent to the supervisor and they didn’t not show up for bout 45 mins and I asked for my mail and this is the location i was sent to from the address I lived at and wanted to get my RTS MAIL here but still no help they had no common courtesy to the customers only for there pay check. Also supervisor went to check for my mail but never asked my name just the address so how would he know who I am or was at the time. Very unprofessional and as well the other staff the same day.

Di Han 6 months ago

I would give 0 start if I could. Terrible attitude. I was there to submit passport application at 11:30. Staff just told me to wait. Then I waited for half an hour and he told me to go home. Never try to speak more than one sentence to me, and never explained why. The supervisor refused me to file a complaint. Avoid this place.

Shar 4 months ago

I stopped by the USPS on Branham just to tape a small box and place the shipping label I had already printed. After waiting in line for about 10 minutes, I finally got to the counter and asked if they could quickly tape the box for me. Instead of helping, the employee rudely pointed at the tape for sale on the wall — not once, but three times — and told me I had to buy tape and that they weren’t going to do it. This would have cost them maybe five cents and taken five seconds. It was a tiny box. Honestly, I don’t know why I keep forgetting how unpleasant the service is at this location. I’ve actually bought tape there many times before and have a drawer full of rolls from previous visits — I just happened to forget one this time. But the attitude alone made me walk out. I refused to give them my business, so I looked around to see if I could find tape somewhere else and noticed a Postal Annex nearby. I walked in and the difference was night and day. First thing: I was actually welcomed when I walked in. I explained to Susanna that I just needed to borrow or buy some tape. Not only did she say I could borrow it — she immediately offered to tape the box and place the label herself. She did it perfectly with a great attitude and the whole thing took less than two minutes. So the moral of the story: USPS lost a customer and Postal Annex gained one. I didn’t even know Postal Annex existed until yesterday, but from now on they’re my go-to shipping place. Fantastic customer service.

SherryintheValley 11 months ago

I went to this location for passport application. They destroyed my Naturalization Certificate when they send it out to the passport issuing office. I had to apply for a new certificate for almost $600 and wait for another 6 months before they can continue my passport application. I was here for my passport appointment twice. First time I had an appointment and had to wait 45 min before they can see me. Second time I didn’t get an appointment and just went as walk-in. Also waited 45 min before I was seen. So I guess the appointment system was a bit useless.

ANTONIO TORRES a year ago

Happy to share that it is possible to get a walk in passport without the long waiting time for appointments on line. It is not an easy task, but it is possible. The photos in my review show the times and info about the costs as 05-03-2025 so you can prepare your checks or Money Order. (don't fill the M. O., the clerk will stamp the correct info; just buy it with the total amount of the service you want. I pay 241.36 for expedite service. -Walk In hours are Saturdays only from 9 to 12 am, but you have to get your name on a list that an USPS employee makes available at 6 AM. (Not earlier, not later, At 6:00 AM) There are only 15 spots on the list so I will recommend you to get there a few hours before 6:00 AM in order to secure your spot on the list. Once the list is full, the tablet is taken away and you can go home or to eat something because the service starts at 9:00 AM. -VERY IMPORTANT! If you where lucky enough to secure an spot on the list, make sure you comeback at 9:00 AM because the USPS employee will call out the names on the list and inspect that your pictures for the passport are done correct or if you need to take the pictures, they will provide you with that service. -Once your are checked in and your pictures are accepted, you will be placed on a line that will get you to the clerk that will review your completed application, photocopies of your documents, take your payments and witness your signature on the application. After that, you are done. Good luck, wakeup early and do not forget any documents. It was a great service, confusing at times, but great in general.