United States Postal Service

Lagarta Pattes 8 months ago

Full service post office including passports, self-service kiosk, and a parcel drop off drum. The building is a little older and could use a deep clean but otherwise the facility is fairly well maintained, there is ample parking and two entrances.

Michele Kell a month ago

Thank you to the woman who just gave me the worst customer service experience today. The portal is down for FBI finger prints appt's so I was told by the 800# to just walk in. She reported well if the portal is down than it's just down. No work around offered. I hope she never goes to the hospital and the portal is down. I guess she would just die then?

James Budd 10 months ago

These guys need some help. I read the turnover rate was high but man I only ever see 2 people here. It takes a very long time for the line to move which makes it hard to rate this place highly of we even mid. It's not the workers fault its the fault of lack of workers which is government level. I feel bad when I walk in here its weird, silent, and an endurance test of standing in line for not a roller coaster but to pay to do something. Just find the whole thing hilariously in bad taste.

Natalie C 10 months ago

This was my first time in the Lakewood post office off of Alameda. I needed to drop off a prepaid return package and this location was close to our home. There was plenty of parking, even a spot in the shade. There were two entrances and I chose the right one, the door closest to Alameda. (The far door takes you to the mailboxes, not the service counter.) There were only three people ahead of me in line but it took a while because there were only two people at the counter, but I'm used to that coming from a small town. The lady in front of me ended up leaving because she didn't want to keep waiting. My one complaint was the gruffness and hard-to-understand accent of the clerk who ended up helping me (it sounded like heavy eaten-Eurooean). I watched the man in front of me ask that clerk three times to repeat a simple phrase that was indecipherable the first two times but we both finally got it on his third try ("It's being delivered today"). The clerk seemed very annoyed to have to repeat himself. When it was my turn, I set my package on the counter and he scanned it. I waited for him to hand me a receipt and he only stared at me. I asked him if I could get a receipt and he mumbled something unintelligible then repeated what I determined to be "How you want it?" while pointing at the screen in front of me with print or email options listed. Other than that, the lobby was clean and bright, the area to stand in line was clearly designated, and there was plenty of counter space if I had needed to use it for my packages. They even had pens to use to fill out labels, and there were a lot of postal accessories to purchase.

Paul o'connor 3 months ago

Passport office was really friendly. Alicia was top notch took care of me and my son in no time very accommodating. My other son came in a week earlier and I screwed up his appt by not clicking something and she helped him through the whole process and even accommodated the incorrect Money Order amount. Even though she has windows, the door could use replacing and Alicia needs a substantial raise!