United States Postal Service

Jay Sobad 2 months ago

Rudest and most inadequate and inappropriate customer service received at Minneapolis MN 55402 downtown post office by older Asian male who gave his name as Ken even though his name tag said Van when I requested his name and name of older skinny black woman at 225 pm on April 24, 2026. He would not give me his name or the name of black woman working and when i asked her for her name, she did not give, but ran in back room. These 2 employees are definitely overpaid and under worked for the service and lies they give. I tried completing change of address online and post office online says my address of over 3 years is not valid. I live in a 40 unit apartment building and post office only lists apartments 101 to 112 as valid addresses. Online post office directed me to local brick and mortar post office to complete address change. The 2 employees at 55402 post office after i completed change of address form stated that it was an invalid address, even after i showed them mail with the address i wanted to change. They told me they couldn't change it and told me to try the main post office or 1 800 customer service number. I asked to speak to the branch manager or supervisor since thier information in computer was wrong and the tod me there was no manager or supervisor at that location. I had to repeatedly ask for manager and phone number from Van for 55402 location, 1800 customer service and for main post office. He gave me 3 incorrect phone numbers for the locations. I had to look up phone number online at home to call post office to file complaints and i still did not get any answers or resolutions on my change of address The US Post Office is one of two of the biggest jokes, embarrassments, and money losers in the US. I can see why people have abandoned them due their belligerent, condescending attitudes and customer service.

Theodore Green 6 months ago

they are either incompetent or thieves, they claim my $300 package that I gave to a postal clerk at the desk and has been missing since November is “lost in a warehouse or something” but refuse to either reimburse me or look for the package, or honestly do anything but interrupt me when I’m trying to ask them follow up questions. i’ve shipped 100s of packages with usps and never experienced customer service this disgusting, would avoid this post office like the plague.

Collin Redwine 8 months ago

Best post office in the cities. Jill is the greatest. Helpful and a wealth of knowledge. She helped me with change of address, international shipping, and everything in between during my years of working downtown.

Liz a year ago

Jill provided the worst customer service I’ve ever experienced. She is the rudest employee at that location, acting as if she were the one paying me. She didn’t even greet me with a ‘Hello,’ ‘Good afternoon,’ or offer a simple ‘Thank you.’ Instead, she provided information in a way that made it seem like I was expected to already know everything about their services. It’s obvious she selectively decides who deserves politeness and who doesn’t.

G Day 10 months ago

Best post office to do your business at. The main post office downtown hasn't been scanning packages that get dropped in the bin until the next day and my mail carrier is very random with scanning packages. If you want to know where your package is after its dropped off, use this location!