United States Postal Service

Jayle Canales a month ago

Horrible professionalism and a complete waste of my time. I scheduled a passport appointment for 2:30 PM today 06/06/2026 and had the appointment confirmed for over two weeks. While on my way to the office, I noticed Google showed the location as closed, so I called the number listed online to verify. The person I spoke with was not from that specific office it was the USPS customer service line that handles inquiries for post offices nationwide. They informed me that this location closes at 12:00 PM on Saturdays and does not process passport appointments on Saturdays at all. If that is the case, why was I allowed to schedule and receive confirmation for a Saturday appointment at 2:30 PM? I never received any notification, cancellation email, phone call, or message informing me there was an issue with my appointment. The scheduling system should not allow appointments to be booked outside of operating hours or on days when passport services are not offered. This situation wasted my time, disrupted my day, and caused unnecessary frustration. Better communication and scheduling oversight are clearly needed.

Ashley 9 months ago

Went for passport services, arrived early for my appointment and was still accommodated. Less than a 15 minute process if you have all the required documents completed as explained on the US Passport website. I think people tend to forget this is not solely a passport office they are just able to facilitate the process.

Christin Schaab 5 months ago

I’ve had nothing but great experiences at this post office. Everyone is consistently helpful, kind, and professional. They truly do a great job and often go the extra mile to make sure things are handled smoothly. It really makes a difference.

Robert Marvin 9 months ago

One employee. Taking passport requests. 3 vacant stations. "People dont want to show up to work". If this was a provate business it would have been done a long time ago

Marquita Horne 10 months ago

Excellent customer service! There was an older Black gentleman with a bald head who was incredibly kind to every customer in line. He kept things moving swiftly—even during the busy lunchtime rush! A few spots ahead of me were two older Asian American customers who told him, “You’re always so kind. This is the best post office in the area.” I couldn’t agree more. It’s so refreshing to receive genuinely good customer service, especially in challenging economic times like these.