United States Postal Service

Emilie Welker 4 months ago

USPS, much like the DMV, is never an exciting place to be, but the clerks have always been knowledgeable and helpful. This location always seems to be running on low staff, and I got caught up in the Friday before close rush to get a money order made, and Gwen - the only available clerk, stayed late, ensuring everyone was taken care of. I know this is a thankless job that’s often met with projected frustration, but the staff has always been great at helping get me what I need (and not overspend unnecessarily). Appreciate our government workers! They are doing their best 🫶🫶

Guadalupe Navez 2 months ago

Unsatisfactory experience I had at this particular USPS location for a scheduled passport appointment. I had made an appointment specifically for passport services, including having my passport photo taken on-site. However, upon arrival, I was informed by an employee—quite abruptly and discourteously—that I would need to go else where to have my passport photo taken. This was both unexpected and frustrating, as the service was part of the appointment I had scheduled. In addition to the inconvenience, the employee’s tone and manner were unprofessional and dismissive. As a customer who had taken the time to schedule properly and arrive on time, I found this treatment unacceptable. The situation resulted in a significant waste of my time and caused unnecessary stress. I respectfully request that this matter be reviewed. Clear communication about available services and improved customer service standards would help prevent similar situations in the future.

Nicole 2 months ago

I definitely would NOT RECOMMEND this location due to their poor customer service and unhelpful staff. I booked an appointment online for my passport and got a confirmation email for the appointment. I needed to expedite some documentation ahead of the appointment to get it here on time and paid +$100 to overnight ship them. Day of the appointment I TOOK OFF WORK and went in to this location. The worker who I spoke to was very rude and said my appointment was canceled. I asked how was I supposed to know it was canceled, she said someone should have called me to let me know. I received no call or notice they canceled my appointment after they already confirmed it. I asked why it was canceled and she said there was no one there to help. She said this while she was sitting there doing absolutely nothing. I don’t understand why this location approves appointments then doesn’t staff the necessary people to actually hold those appointments. They didn’t offer any options to rebook for the service. They’re definitely losing out on a lot of revenue at this location by canceling appointments and not offering alternatives. I figured I would give this location a try despite their reviews but they have certainly lived up to their terrible reputation. I will be using any other location instead of this one for all future services.

Cruz cruz 9 months ago

This office is ran like kids in high school. Tellers fighting with each other and not servicing the public. Stood in line for 25 min while the teller was fighting with the other teller. Took her things and went to sit in the back. A bunch of kids basically working behind this counter. Instead of grown women, literally worst service ever.

Jessica Powers 4 months ago

Today I went in to drop off a package. No service would have been needed, just a drop off. The door into the lobby was unlocked but the glass door for services was locked at 12:30pm. There were people in the back and there was a lady that would come to the counter to do something but wouldn’t look up or acknowledge anyone outside in the lobby. They didn’t even have the courtesy to post a sign saying they were taking a lunch or going to be closed until 5pm. They should have been open and were just hanging out in the back. I live near this post office and only use it out of necessity. It’s terrible almost every time. People were knocking on the door and ringing the bell attached to the other door. No answer, no acknowledgement, no service. I left work to drop off this package. There was a sign posted on the door reminding me to be prepared and know their holidays, but I guess it doesn’t matter. They take a “holiday” whenever they feel like it. What a disaster this place is for the most part. Every once in a while, someone in there has a good day but not often.