United States Postal Service

Kayanna Archibald 2 weeks ago

This location deserved a zero star but the one is for the male clerk who was honest. I got there around 4 28 to mail an international package to my husband on deployment. There is no custom form out so I join the line waiting to speak with someone. At 4 52 I spoke with the male clerk and he gave me the form and said I have 8 minutes to fill it outs I said fine, I will be done in too because I’m a fast writer. I completed the sender information and was about to write on the receiver line and I heard “we can’t send international packages, why didn’t she come early” I looked around and stated the office closes at 5 and I’ve been here 24 minutes to be exact. She implied that the policy changed and customs forms can’t be filled out after 4 45 pm . The male clerk asked when was this implemented, she said last week and he said he was not aware for such information. I was on the phone with my sister who works at USPS in Queens, NY and she said the company doesn’t have a policy like that. I repeated what she said to the male clerk and he asked if she is a clerk or she works in the back. Why should it matter? I said she is a clerk for 7 years. The female clerk starts to mumble and utter it is there policy and she can’t assist. I could see the awkwardness on his face and he walked away. The 2nd female clerk shouted out “tell her to come back we not doing international”. Please take in to account the officer closes at 5pm. The reviews on this page is embarrassing and at what point will someone go there and pretend like a customer and see how their attitude stinks and how vulgar and unprofessional they are??? If you don’t like or want to do your job don’t work there

Joe Engle 2 months ago

They really need to fix that place up. Can't drop off packages after hours. Maybe then the packages won't get lost or delayed. Dropped off package during normal hours and still no progression. I hope they just didnt scan it and it still shows up.

Lady M 7 months ago

I have never filed a complaint before but these people are highly unprofessional. I was suppose to have a package delivered that had to be signed in order to be delivered at 6:50 pm yesterday which was stated on my email I got from them. Instead of coming 6:50 pm, they came at 10:45 a.m. and I wasn't at home to sign for it because I was at work. They then send me an email saying sorry we missed you, reschedule your delivery. So I went on there website and did just that. They had an option for customer pick up, so that the option I chose, then they had me to pick a date and time when I would be picking it up and I put that I would pick it up on 12/6/2025 at 1pm. I then call customer service to confirm that they have me down in the system as picking my order up 12/6/2025 at 1pm and they said yes and sent me a reminder of picking my order up from the post office on 12/6/2025 at 1pm. I go up there today, get there at 12:30 give them my tracking number, show them the email, along with my ID and they tell me that my package isn't there that it's out for delivery again and Im like WHAT? Why would it be out for delivery when I specifically said and got it confirmed that I was picking it up. So then I had to cancel my plans to rush back home and sit here like a hostage to wait for the post man to redeliver my package because signatures is required. I am highly upset and frustrated because this shouldn't have happened if they followed procedure and redelivery instructions.

Morgan Taylor 5 months ago

Absolutely terrible. Had a line of over 35 people with one employee. She was forced to clock out before the second employee came back from lunch break. Additional employee came in about 40mins in (looking surprised at the line/lack of urgency) but would only help those picking up a package. I was there for over an hour to simply get stamps because of the poor shift management on a Friday afternoon. The one worker who stayed as long as she could/10 hrs was kind however, this is not a review of her, but of coverage management.

Hampton Roads Home & Commercial 6 months ago

Always busy but they have the friendliest staff. And all of their staff has been there a long time so it's really nice going in there and them calling you by name. They also are very knowledgeable about pricing and everything to do with shipping.