United States Postal Service

Plugs Heisler 4 months ago

So let me start off by saying Stanton Richmond post office (which needs help or shutdown ) lost my package. Crystal Lee from your establishment helped me every step of the way my package was floating around for two months. I finally got a message saying it is gonna be delivered today. Crystal Lee kept her patient with me coached me through everything and just is an all-round wonderful person so this review is honestly for her She is amazing and I hope that the Lord answers all of her prayers. If you have a personal problem be patient but firm but carry respect within your words thank you Crystal Lee.

Katie Ailiff a year ago

Post office admitted to delivering, not only one, but two packages of mine to the wrong address. After telling me the carrier would contact me (which he never did), I called back the next day only to be spoken with very rudely and the girl on the phone tell me that no managers were available to speak bc they were not in the building and wouldn't be all day. They lost two of my packages, seem to not care at all to try to retrieve them and were rude to me about it. Just really a terrible experience and now I'm afraid I'm out over $100 on my ebay purchases bc they have been technically marked delivered, but to the wrong address. It's been over a week with no resolution. I've had terrible service with the USPS before but this is by far the worst. No compassion for their mistake.

Christopher Campbell a year ago

THIS IS NOT A STORE. They can’t do almost anything to help you here. I say that for the next person in my position, that might need the capabilities of a USPS “store”. This is just a shipping location where the mail drivers pick up their load for the day. They have some limited capability for re-making the keys for your mailbox (if you’re in their jurisdiction). 5 stars for the girl who helped me today though. I’ve never shipped anything before, and as the day was ending and in a place that does not do the functions of a store, and since I had all the required materials, I was able to ship a package on the last day I had time to ship it. I really appreciate that when she could’ve said “we don’t do that here” and turned me away (like most places would’ve). I’ll remember that and be talking about it for a while. Thanks again.

Kyla Hanson a year ago

went there to pick up certified mail this morning. wasn’t aware that they opened at 10AM. one of the workers came in and tells me that they aren’t open till 10 and that’s why the lights aren’t on, as i was walking out, she proceeded to show me the door that shows the hours. i tell her that i wish i had known and she walked off, mocked me and huffed about it and i heard her as i was walking back to my car. i don’t know who she is, however, that was very unprofessional of her. and my question is, if the customer pickup isn’t open until 10, why is the door unlocked? and there are workers out there, loading up the vehicle of mail/packages and didn’t say anything. that’s VERY UNPROFESSIONAL. from my little experience that i’ve had, that is one of the WORST USPS FACILITIES EVER!!!

izzy badia 3 years ago

I moved into my apartment months ago and have been in a constant battle about getting my mailbox keys. I’ve gone 3 times and the guy at the front counter is incredibly disrespectful. Thankfully i was able to call and speak with the supervisor, Michelle and she reassured me that they’ve had my keys for weeks now and the guy has not given a call and has been playing games with us. She told me to come in at a different time than when the guy would be working so that we did not have to deal with him anymore and the girl who was there was very nice and fast when it came to giving us our keys. I wish i could give a better review but the guy is so rude, if you see him just walk out and come back another time to avoid him or else you’ll be waiting 8+ months like us. He also wears the same inappropriate shirt every single time.