United States Postal Service

Elsie Wang Weiler 2 months ago

Was there around 3:30pm on 4/29/26, one rude lady was at the desk and despite there being a line of about 6-7 people, she chatted and yakked with a customer about every topic under the sun like she was at a Sunday picnic, and literally took 25 minutes to process about 6 pre-labeled packages. They sure were enjoying their conversation while we all waited patiently. When I got up there with my package and pre-printed label from a return service, she then lectured me about not being able to process a package that wasn't sealed yet (even though the return instructions said not to pre-package) because of some Supreme Court ruling. She then loudly lectured me about every step of the transaction, and didn't admit that she didn't know about this new way of processing returns through USPS which required no additional payment from me. Rudest I've been treated anywhere in years. She seemed to be on a real power trip. Very unfortunate representation of the Postal Service.

Grace Peterson 6 months ago

Absolutely horrible customer service. One employee at the front desk who was extremely rude to customers. I have also never seen someone work so slowly in my life. A huge line of people waiting to be helped and this employee was trying to crack jokes with every person that came up to the counter. Except for the elderly woman that came up to the desk to ask a question and was treated like an absolute nobody. She asked if she could put her prepaid package on the counter and the employee said “wow congrats you found the counter! It’s been a pleasure working with you and helping you find the counter”. Also witnessed this employee interrupting customers when they were asking valid questions. It took everything in me not to call out this employee for being completely rude to customers. I have been to this post office before and never particularly liked it, but after witnessing the actions of this postal service worker, I will not be back. It is not okay to treat people that way. Horrible horrible service 👎🏼

Matt Pierce 4 months ago

This post office is thoroughly incapable of executing a mail hold. They continue to deliver when the hold is on unless you call them to reinforce that a hold is active. This is what a supervisor told us we need to do for it to work. When we recently went to pick up our held mail from the facility they also gave us the held mail from at least half a dozen other addresses. When I went back to return it, the guy at the counter said “we’ll see what we can do”. I had a puzzled look on my face and said “I assume you will deliver it”. He replied that he was new there and couldn’t guarantee anything. Yikes.

Earl Hipp 6 months ago

In the middle of the Xmas/NY holiday rush, I got special service for a lost package from an extremely helpful, positive, and friendly agent named Katherine. This is when there were long lines of people, most grumpy, and few saying thank you for the service they got. These sturdy postal service folks, working in a very challenged system, are my total heroes and sheroes. They deserve all the support and kindness we can offer them on each visit. BIG thanks to Katherine and the team at this location.

Kayla O 2 months ago

Why would you have your self serve postage machine set to print Christmas stamps in April?!? Now I have to go pick up stamps from the grocery store. Lord knows I’m not standing in that line for 30 minutes just for rude customers service from the postal workers!