United States Postal Service

kodak 2 months ago

Go somewhere else. If I can do 0 stars I would. They lose packages, complain about doing their job, offer no help, only 1-2 workers at the front when there is 10+ people waiting in the lobby. The 4/5 star reviews are from people who only ship 1-3 packages in a year. I’ve shipped over 5000+ orders in a couple of months and when I need help at this location I can’t get any. Hector is the most miserable worker/supervisor I’ve ever dealt with. I’ve had several packages lost/stolen & he will complain about doing his same job that he’s been doing for 20+ years. Ridiculous.

Jocelin Aguilar 2 months ago

I walked into this location for the first time, and I had 3 packages with me. 1 with a QR code, and two with a printed label. Upon walking up to the waiting point Hector and another employee were talking and then hector called me over. I told him I had a QR code for the package and he then proceeded to very rudely lecture me about how I passed a self service kiosk where I could have done it myself. I felt so embarrassed and humiliated and just stood quiet, when he told me to rate his service on the machine I pressed the frowny face and he got angry and said “Why did you press that” and I said “Girl-” and he said It’s what I’m supposed to do but okay, you can take these other two packages to the self service and do it yourself. He rudely made me go to the self service kiosk that I didn’t know how to use because my nearest post offices DON’T have them. On top of that, it was locked so I couldn’t drop them off in the bin. Then I went back in line to tell him I couldn’t drop it off, and he told me it must’ve been locked and to just drop them off to the side, where I had originally gotten helped at!! It was a waste of my time and the fact that his ego was that big is insane. Thank god this isn’t my local post office.

natasha carter 8 months ago

I've had issues with this post office for years. So I decided to do a test. I sent 30 postcards to the same address. 13/30 were delivered. 17 were lost. Of the 13, 9 postcards took over 2 weeks to get to their destination. The destination is in IL and per the Post Office, it should take 5 business days. I tried the exact same test at the Tustin Post Office. They had a success rate of 100% and every postcard was delivered within 5 business days. I have no idea how the Broadway post office can be this inept but they are. If you are in Anaheim and want your packages delivered, I STRONGLY recommend driving to another town's post office and mailing it from there.

Ryan Krine a year ago

Had a wonderful experience at this location Tom at the front was simply amazing. I had a package that needed to be delivered by a certain date, and I was starting to worry it wasn’t going to be able to get done. Tom went over all available options with me, really went out of his way to make sure my package was going to get where it needed to go. In this day and age it’s especially easy to feel like just another face in the crowd, especially at a post office. Tom made sure that I was heard, and that my worries were assuaged. Thanks again, Tom.

Desiree A Thomas a year ago

I've been with this post office for Over 58 Years. I've seen there staff come and go, but got to know the old timers the best. Miss them, but over all VERY SATISFIED with the Customer Service. Sure it gets busy sometimes, but what place doesn't. They're doing Great with what they have. Good job gang.