United States Postal Service

Enrique Pizana 4 months ago

The folks behind the counter were helpful two weekends in a row. I got advice, envelopes, and paperwork needed to mail a letter internationally. Today I successfully sent it off. The folks behind the counter were working hard to get everyone serviced as quickly as possible. They acknowledged people as they walked in. I appreciated their hard work getting everyone through. They each had good attitudes and delivered good customer service.

Lettie G 5 months ago

Not sure why it’s difficult to be decent to customers. I came to pick up packages after the mail person failed to even try and deliver to my door this past weekend. Left a note in my mailbox saying they attempted (which was untrue. I was home during the time they claim to have attempted and have cameras to prove they did not). I was inquiring about the protocol for delivering packages and the man at the counter went to get a supervisor. The supervisor came out defensive and quickly turned hostile. I did not get his name as he did not have a name tag and did not introduce himself. Did not ask me what happened but instantly started giving a reason for my packages not being delivered. I tried to explain that one of my packages was time sensitive and I wasted money as it was needed over the weekend. He kept interrupting my husband and got rude with him, raising his voice and speaking over him when my husband attempted to help me explain the issue which was the mail person claimed to have attempted a delivery when she in fact never did. He would not allow my husband to speak when he tried. The man only said they don’t deliver packages to the homes in my neighborhood due to increased theft and when we asked how long that’s been a policy, he claimed that was the case for about 3 months. Just a few weeks ago I had packages being delivered by them to the door so that is not true. He tried explaining they leave the packages inside a smart locker and won’t attempt to deliver yet the mail person marked the package as undeliverable saying she needed an access code to deliver it (no access code is needed). Every time we tried to get to the bottom of the issue, the supervisor met us with another argumentative response and seemed like we were trouble to even listen to and speak with. This interaction really left me bothered. Never have I had an experience like this with the postal service. If I can avoid this location, I absolutely will solely after the experience with the supervisor/manager

Tucker Frazier 7 months ago

Absolutely horrible experience! We tried numerous times to try and pick up our commercial mailbox key and were denied even though we had several forms of documentation showing we were the new tenants. The employees there seemed like they were trying to do everything in their power NOT to provide our key. The worst part was the manager Taylor who was incapable of giving us any kind of direction or list of official documents required in order to pick up the mailbox key. It finally took a call from the President of our company to convince Taylor we indeed were the occupants of the address. Very unpleasant experience and would avoid at all costs unless you enjoy dealing with incompetence, of which Taylor reigns supreme. To make matters worse, they admitted that "they don't answer the phone there" and there aren't any email addresses listed so there is virtually no way to speak to an actual human being besides in person.

H. E 6 months ago

Horrible experience to get a passport done with this location, never let you speak, never help you .they will cancel your appointment for any reason and ask you to reschedule, they don't care about me and my husband taking time off from our work to make a passport for our little one. I hope their boss read my review to give them more training in customer service 😕😏.

Wendy Sanchez a month ago

I was supposed to receive a package but there was a sub postman and he said no secure place.. it’s now been a week and I still do not have the package that I asked to be Redelivered… so upset!!!!